Privacy Policy

 

Effective January 1st, 2019.

Note: Our Privacy Policy to comply with the EU General Data Protection Regulation (GDPR).

Privacy Policy

Welcome! Thanks for visiting London Dessert Festival. Our Privacy Policy reflects changes in data privacy laws and added details about how to manage the information you share with us.

If you’d like to get in touch with us about our services or about anything written in our Privacy Policy, you can reach us at thescoop@londondessertfestival.com.

Why We Collect and Use Your Information

We use your information for a couple of purposes:

  • To enable us to provide you with our Services, and to improve and promote our Services;

  • To contact you about upcoming events and promotions;

  • To verify compliance with applicable legal requirements and our policies.

We process personal data because this is necessary for the performance of the contract between you and us, for our compliance with our legal obligations and for the purpose of our legitimate interests. In particular, our legitimate interests are our commercial company interest (e.g. to improve our products and services), our interest to make use of direct marketing, our interest to prevent fraud and our interest to report possible criminal acts or threats to competent authorities. Some of the personal data that we process is required for us to meet our legal obligations, for example we cannot create an account for you if you choose not to share your personal data with us.

What Types of Information Do We Collect and Receive and How?

We collect information in the following ways:

  • Information you provide by completing forms on London Dessert Festival, such as our newsletter and ticket sign-up forms, surveys, or other forms;

  • Details of any requests, activity, or transactions you make through the Services. London Dessert Festival partners with other companies (such as MailChimp and Eventbrite) for email marketing and payment processing. The payment information you submit is collected and used by Eventbrite and Mailchimp in accordance with their privacy policies. London Dessert Festival doesn’t store your payment information unless you explicitly release it to us as part of any products we sell directly on our platform;

  • Information about your activity on and interaction with London Dessert Festival, including use of our website (such as your IP address, the type of device or browser you use, and your actions on the Site) and email newsletter (such as what links you click and if and when you open the email) — we use Google Analytics and MailChimp for gathering this data;

  • Communications you send to us (for example, when you ask for support, send us questions or comments, or report a problem);

We may collect other types of personal data if required under applicable law or if necessary for the purposes listed above. We will then inform you and ensure that there is a valid legal basis for doing so.

You may decline to provide us with your information and ask that your information be removed. However, this will limit your ability to register for an account or use our Services. For example, if you decline, you may not receive our email newsletter. You may review, change or remove your information through your account settings.

Cookie Policy

Cookies are files with a small amount of data, which may include an anonymous unique identifier. Cookies are sent to your browser from a website and transferred to your device. We use cookies to collect information in order to improve our services for you. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. The Help feature on most browsers provides information on how to accept cookies, disable cookies or to notify you when receiving a new cookie. If you do not accept cookies, you may not be able to use some features of our Service and we recommend that you leave them turned on.

How Do We Protect Your Data and Who Else Receives Your Information?

First and foremost, we make sure to encrypt and pseudonimze any personally identifiable information so that it’s not seen by the public.

In some cases, we may share basic information like your first name, last name initial, and home state with the public. For example, if we announce you as the winner of a giveaway in our newsletter, we may write “Congratulations to John D. (Shoreditch) on winning our giveaway!”. In these instances, we will ask you for consent to display this information. We may share your social media handle(s) in our communications if you have meaningfully interacted with us or our Services. For example, if you win a giveaway on Instagram, we may write, “Congratulations to @ellydoe on winning our giveaway!” We do not ask for explicit consent to display this type of information as you are interacting in a public forum with us and other users of the service, using a public profile name.

We may also share certain communications you send to us (for example, an email message or comment). We typically scrub these communications of any personally identifiable information such as your email address or full name.

The following data will not be publicly displayed or revealed to other users, unless you grant us explicit consent:

  • Any payment information you provide;

  • Your email address;

  • Your mailing address;

  • Your IP address;

  • Any other private profile information, in accordance with your account settings and profile; and

  • Communications you send to us (for example, when you ask for support, send us questions or comments, or report a problem).

In some instances, we may also share your information to the following parties and for the following reasons:

  • Competent public authorities or other third parties, if required by law or reasonably necessary to protect the rights, property and safety of ourselves or others.

  • Service providers under contract who help with our business operations. We employ these companies and people to perform tasks on our behalf and need to share your information with them to provide products and services to you.

  • Our affiliates and promotional partners, so they can offer you special products, services, discounts, tickets, and other items or services. Likewise, we may receive information from such affiliates and promotional partners to offer our Users special items or services. We ask for your explicit consent in sharing your personal information with these parties. We do not sell personal information to third parties. The data that is usually shared with affiliates and promotional partners is in aggregate and not at an individual level (for example, we may share that “most of our email subscribers love vegan chocolate”).

  • We may also transfer your personal data in the event that we sell or transfer all or a portion of our business or assets on a need to know basis. Should such a sale or transfer occur, we will use reasonable efforts to direct the transferee to use personal data you have provided to us in a manner that is consistent with applicable law and this Privacy Statement.

We do not sell, rent or trade your personal information.

Contact us at thescoop@londondessertfestival.com for more information. You can modify or delete certain information associated with your account (such as your name, mailing address, etc.) from your account settings. A link to your account settings can be found at the bottom of every email we send you.

Data Retention

We retain your data for the shortest amount necessary to provide you with our Services. Typically, we will retain most of the personal data for the duration of your use of the website and Services. Note that even after the deletion of your account, we still retain information about your past activity with the email newsletter, but your personal information will be non-identifiable.

How We Work With Third-Parties

As noted above, we may share your information with certain trusted third-party services and brand partners (example: MailChimp who helps us deliver the newsletters, or when we partner with payment processors, or use Google Analytics to help us understand how our site is being used and how to attract more customers). When we share data with third-party services that support our delivery of the our Services, we require that they use your information only for the purposes we’ve authorised, and that they protect your personal information at least to the same standards we do. We do not release or sell private and personally identifiable information. For example, we may release statistics on the geographical makeup of our audience, but we do not release the names and other information of who lives where — you will remain anonymous.

Links to Other Sites

Our Service may contain links to other sites that are not operated by us. If you click on a third party link, you will be directed to that third party’s site. We strongly advise you to review the Privacy Policy of every site you visit. We have no control over and assume no responsibility for the content, privacy policies or practices of any third party sites or services.

Data Transfer

Because London Dessert Festival is a UK-based company, your information will be collected and processed in the United Kingdom. The United Kingdom has its own laws governing data protection and government access to information. The rules that protect your personal information under United Kingdom law may be different than in your home country. If you choose to use the Services, you need to agree to our Terms of Service, which set out the contract between London Dessert Festival and its users.

Data Transfers Outside the EEA

We may transfer the personal data we obtain to third parties in countries outside the European Economic Area (EEA). The laws in those countries may not offer an adequate level of data protection.

When we transfer your personal data outside the EEA, we will protect your personal data as described in this Privacy Statement and in accordance with applicable law, such as by entering into the European Commission’s Standard Contractual Clauses for the transfer of personal data to a processor located outside of the European Union.

Your Rights

Users residing in certain countries, including the EU, are afforded certain rights regarding their personal information. Except where an exception or exemption applies, these rights include the ability to access, correct, and request deletion of your personal information. While these rights are not applicable globally, all users can manage their personal information, as further described below, in their account settings. A link to your account settings can be found at the bottom of every email we send you.

Our site may, from time to time, contain links to and from the websites of our partner networks, advertisers and affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.

You can request a downloadable copy of your personal data from London Dessert Festival In by contacting us using the information provided below.

Moreover, subject to this Privacy Policy, you have the right to lodge a complaint with the competent supervisory authority.

Additional Rights for EEA Users

If You live in the European Economic Area, or a similar international area, You may have additional privacy rights available to You under applicable laws. We will process Your requests in accordance with applicable data protection laws. If You would like to exercise any of the below rights, please contact thescoop@londondessertfestival.com so that we may consider Your request in accordance with applicable law:

  • Right not to provide or withdraw consent: You have the right not to provide or withdraw Your consent at any time.

  • Right of access: You may have the right to access the Personal Data that You provided Us.

  • Right of erasure: You may have the right to the erasure of Personal Data that We hold about You.

  • Right to object to processing: You may have the right to request that London Dessert Festival stop processing Your Personal Data and/or to stop sending You marketing communications.

  • Right to rectification: You may have the right to require Us to correct any of Your Personal Data.

Our Policy on Children

Only persons age 18 or older have permission to access our Service. Our Service does not address anyone under the age of 13 (“Children”). We do not knowingly collect personally identifiable information from children under 13. If you are a parent or guardian and you learn that your Children have provided us with Personal Information, please contact us. If we become aware that we have collected Personal Information from a child under age 13 without verification of parental consent, we take steps to remove that information from our servers and from the servers of relevant third-party service providers.

Changes to this Privacy Policy

This Privacy Policy is effective as of January 1st, 2019 and will remain in effect except with respect to any changes in its provisions in the future, which will be in effect immediately after being posted on this page. We reserve the right to update or change our Privacy Policy at any time and you should check this Privacy Policy periodically. Your continued use of the Service after we post any modifications to the Privacy Policy on this page will constitute your acknowledgement of the modifications and your consent to abide and be bound by the modified Privacy Policy.

If we make any material changes to this Privacy Policy, we will notify you either through the email address you have provided us or by placing a prominent notice on our website.

Contact Us

If you have questions about this policy, or about the site, please contact us at: thescoop@londondessertfestival.com. We’ll make every effort to resolve your concerns.